Returns & Order Support
Contact us if there is a problem with your order or you need returns guidance.
SHOP LABELS → CONTACT OUR TEAMHow to Contact Us
Start with Your Order Reference
Email info@vinlabel.eu or use our contact form with your order reference and a description of the issue. Photos of an affected item or packaging are helpful if available.
Return Instructions
Please contact us for the appropriate return instructions and address before sending an item back.
OEM-style & Other Products
OEM-style Products
Products made to a customer’s personalisation may fall within an applicable exception to the consumer right of withdrawal. This does not remove rights relating to faulty or incorrectly supplied goods.
Other Products
If you wish to exercise an applicable right of withdrawal for a non-OEM-style product, contact us with your order reference and delivery information.
Faulty or Incorrect Items
We review reported problems and arrange an appropriate remedy, which may include repair, replacement or refund where applicable. Contact us so we can help with the next step.
For independent information, see EU consumer guarantees and returns guidance.